2. How to Request a Refund

To request a refund within the 30-day guarantee period, please follow these simple steps:

1. Contact Support: Reach out to our customer support team at support@safeav.com or call +1 (555) 987-6543
2. Provide Details: Share your account information and order details
3. Explain Reason: Briefly explain the reason for your refund request

3. Refund Eligibility

To be eligible for a refund under our 30-day guarantee, the following conditions must be met:

• The refund request must be made within 30 days of the initial purchase
• The request must be for a new subscription, not a renewal
• You must provide all required information for processing the refund

4. Non-Refundable Items

• Renewals: Subscription renewals beyond the initial 30-day period
• Add-ons: Add-on services purchased separately from the main subscription
• Expired guarantee: Subscription fees after the 30-day guarantee period has expired
• Policy violations: Accounts that have violated our Terms and Conditions
• Partial refunds: Unused portions of service after the 30-day period

5. Subscription Cancellations

You may cancel your subscription at any time through your account settings or by contacting our support team. Cancelling your subscription will stop future billing but does not automatically qualify you for a refund of payments already made outside of the 30-day guarantee period.

When you cancel your subscription:

• You will continue to have access to your services until the end of your current billing period
• No additional charges will be applied to your payment method
• No refund will be issued for the unused portion of your current billing period after the 30-day guarantee period

6. Special Circumstances

We understand that special circumstances may arise. If you experience extenuating circumstances or technical issues that significantly impair your ability to use our services, please contact our support team to discuss your situation. We will review these cases individually and may make exceptions to our standard refund policy at our discretion.

7. Changes to This Policy

We reserve the right to modify this refund policy at any time. Changes will be effective immediately upon posting to our website. Your continued use of our services following any changes indicates your acceptance of the new terms.

8. Contact Information

If you have questions about our refund policy or need assistance with a refund request, please contact us at: